ViralOS
Algorithm Intelligence

ViralOS

Refund & Cancellation Policy

Version:
1.0
Effective Date:
[PLACEHOLDER — TO BE CONFIRMED]
Last Updated:
[PLACEHOLDER]

This policy explains how cancellations and refund requests work for ViralOS subscriptions. Cancellation and refund are different: cancelling stops future renewals; a refund returns money already paid.

These policies are provided for informational and contractual purposes and should be reviewed by qualified legal counsel before final publication.

Contents
  1. 1. Subscription Billing
  2. 2. Cancellation
  3. 3. Refund Requests
  4. 4. Failed Payments
  5. 5. Plan Upgrades
  6. 6. Plan Downgrades
  7. 7. Usage Limits
  8. 8. Discontinued Services
  9. 9. Exceptional Cases
  10. 10. Contact

1. Subscription Billing

ViralOS offers a free plan. Paid subscriptions and billing terms will apply when paid billing is enabled. When enabled, paid plans are billed in advance for the selected billing period (monthly or annual) and renew automatically until cancelled.

2. Cancellation

You may cancel a paid subscription according to the applicable plan terms. Cancellation normally prevents future renewal; your plan stays active until the end of the current billing period.

Unless otherwise required by applicable law or expressly stated in the applicable offer, cancellation does not automatically create a refund for the unused portion of a billing period.

3. Refund Requests

Refund window: [TO BE CONFIRMED].

Refunds are not automatic. Refund requests may be reviewed based on:

  • applicable law
  • billing errors
  • duplicate charges
  • unauthorized charges
  • technical failure materially preventing use of the service
  • promotional terms
  • any explicitly advertised refund guarantee

4. Failed Payments

If a payment fails, we may retry it and notify you. If payment is not completed, the workspace may move to the free plan and lose access to paid entitlements. Your data is not deleted because of a failed payment alone.

5. Plan Upgrades

Upgrades take effect when confirmed. Any proration or charge for the remainder of the billing period will be shown before you confirm.

6. Plan Downgrades

Downgrades normally take effect at the next renewal. If the new plan allows fewer connected social accounts or Deep Analyses, you may need to disconnect accounts or wait for usage to reset. Historical intelligence is not deleted by a downgrade.

7. Usage Limits

Deep Analyses and connected social accounts are plan entitlements, not separately purchased items. Unused Deep Analyses do not carry over and are not refundable unless stated in the applicable offer.

8. Discontinued Services

If we discontinue a paid plan or a material paid feature, we will give reasonable notice and may offer a pro-rated refund or an alternative plan where appropriate.

9. Exceptional Cases

We may review other circumstances case by case. Any decision outside this policy does not create an obligation for future cases.

10. Contact

For billing or refund questions, contact hello@viralos.cloud.